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AI Trust in business processes: The need for process-aware explanations
There is a large opportunity for infusing AI to reduce cost or provide better customer experience, and the business process management (BPM) literature is rich in machine learning solutions including unsupervised learning to gain insights on clusters of process traces, classification models to predict the outcomes, duration, or paths of partial process traces, extracting business process from documents, and models to recommend how to optimize a business process or navigate decision points.
Towards Monetary Incentives in Social Q&A Services
Community-based question answering (CQA) services are facing key challenges to motivate domain experts to provide timely answers.
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