no code implementations • ECNLP (ACL) 2022 • Yang Liu, Varnith Chordia, Hua Li, Siavash Fazeli Dehkordy, Yifei Sun, Vincent Gao, Na Zhang
To harness such information to better serve customers, in this paper, we created a machine learning approach to automatically identify product issues and uncover root causes from the customer feedback text.
no code implementations • 24 May 2022 • Bo He, Xiang Song, Vincent Gao, Christos Faloutsos
It outperforms the lightgbm2 by up to 34 pcp ROC-AUC in a cold start case when a new seller sells a new product .
no code implementations • ACL (ECNLP) 2021 • Yang Liu, Yifei Sun, Vincent Gao
E-commerce stores collect customer feedback to let sellers learn about customer concerns and enhance customer order experience.