# A practical approach to dialogue response generation in closed domains

28 Mar 2017  ·  , , , , ·

We describe a prototype dialogue response generation model for the customer service domain at Amazon. The model, which is trained in a weakly supervised fashion, measures the similarity between customer questions and agent answers using a dual encoder network, a Siamese-like neural network architecture. Answer templates are extracted from embeddings derived from past agent answers, without turn-by-turn annotations. Responses to customer inquiries are generated by selecting the best template from the final set of templates. We show that, in a closed domain like customer service, the selected templates cover $>$70\% of past customer inquiries. Furthermore, the relevance of the model-selected templates is significantly higher than templates selected by a standard tf-idf baseline.

PDF Abstract

## Code Add Remove Mark official

No code implementations yet. Submit your code now

## Datasets

Add Datasets introduced or used in this paper

## Results from the Paper Edit

Submit results from this paper to get state-of-the-art GitHub badges and help the community compare results to other papers.