AgentBuddy: A Contextual Bandit based Decision Support System for Customer Support Agents

24 Feb 2019Hrishikesh GanuMithun GhoshShashi Roshan

In this short paper, we present early insights from a Decision Support System for Customer Support Agents (CSAs) serving customers of a leading accounting software. The system is under development and is designed to provide suggestions to CSAs to make them more productive... (read more)

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