Search Results for author: Shashi Roshan

Found 1 papers, 0 papers with code

AgentBuddy: A Contextual Bandit based Decision Support System for Customer Support Agents

no code implementations24 Feb 2019 Hrishikesh Ganu, Mithun Ghosh, Shashi Roshan

In this short paper, we present early insights from a Decision Support System for Customer Support Agents (CSAs) serving customers of a leading accounting software.

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