Search Results for author: Joscha Goetzer

Found 2 papers, 0 papers with code

Conversational Agents for Insurance Companies: From Theory to Practice

no code implementations18 Dec 2019 Falko Koetter, Matthias Blohm, Jens Drawehn, Monika Kochanowski, Joscha Goetzer, Daniel Graziotin, Stefan Wagner

In this work we investigate the potential use of conversational agents in insurance companies theoretically by determining which classes of agents exist which are of interest to insurance companies, finding relevant use cases and requirements.

Chatbot Management

Motivations, Classification and Model Trial of Conversational Agents for Insurance Companies

no code implementations18 Dec 2018 Falko Koetter, Matthias Blohm, Monika Kochanowski, Joscha Goetzer, Daniel Graziotin, Stefan Wagner

Advances in artificial intelligence have renewed interest in conversational agents.

Human-Computer Interaction Computers and Society

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