Search Results for author: Ran Guan

Found 2 papers, 0 papers with code

When and Who? Conversation Transition Based on Bot-Agent Symbiosis Learning Network

no code implementations COLING 2020 Yipeng Yu, Ran Guan, Jie Ma, Zhuoxuan Jiang, Jingchang Huang

In online customer service applications, multiple chatbots that are specialized in various topics are typically developed separately and are then merged with other human agents to a single platform, presenting to the users with a unified interface.

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