AI for bureaucratic productivity: Measuring the potential of AI to help automate 143 million UK government transactions

no code implementations • 18 Mar 2024 • Vincent J. Straub, Youmna Hashem, Jonathan Bright, Satyam Bhagwanani, Deborah Morgan, John Francis, Saba Esnaashari, Helen Margetts

We estimate that UK central government conducts approximately one billion citizen-facing transactions per year in the provision of around 400 services, of which approximately 143 million are complex repetitive transactions.

Decision Making

A multidomain relational framework to guide institutional AI research and adoption

no code implementations • 17 Mar 2023 • Vincent J. Straub, Deborah Morgan, Youmna Hashem, John Francis, Saba Esnaashari, Jonathan Bright

Calls for new metrics, technical standards and governance mechanisms to guide the adoption of Artificial Intelligence (AI) in institutions and public administration are now commonplace.