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Found 2 papers, 1 papers with code
Attention Fusion Networks: Combining Behavior and E-mail Content to Improve Customer Support
Customer support is a central objective at Square as it helps us build and maintain great relationships with our sellers.
Deep Neural Networks for Survival Analysis Based on a Multi-Task Framework
Survival analysis/time-to-event models are extremely useful as they can help companies predict when a customer will buy a product, churn or default on a loan, and therefore help them improve their ROI.
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