Trustera: A Live Conversation Redaction System

no code implementations • 16 Mar 2023 • Evandro Gouvêa, Ali Dadgar, Shahab Jalalvand, Rathi Chengalvarayan, Badrinath Jayakumar, Ryan Price, Nicholas Ruiz, Jennifer McGovern, Srinivas Bangalore, Ben Stern

Trustera, the first functional system that redacts personally identifiable information (PII) in real-time spoken conversations to remove agents' need to hear sensitive information while preserving the naturalness of live customer-agent conversations.

Automatic Speech Recognition Natural Language Understanding +2