Towards Automated Customer Support

2 Sep 2018 • Momchil Hardalov • Ivan Koychev • Preslav Nakov

Recent years have seen growing interest in conversational agents, such as chatbots, which are a very good fit for automated customer support because the domain in which they need to operate is narrow. This interest was in part inspired by recent advances in neural machine translation, esp... (read more)

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METHOD	TYPE
Sigmoid Activation	Activation Functions
Tanh Activation	Activation Functions
Residual Connection	Skip Connections
Adam	Stochastic Optimization
ReLU	Activation Functions
Dropout	Regularization
Multi-Head Attention	Attention Modules
BPE	Subword Segmentation
Dense Connections	Feedforward Networks
Label Smoothing	Regularization
Softmax	Output Functions
Layer Normalization	Normalization
Scaled Dot-Product Attention	Attention Mechanisms
Transformer	Transformers
LSTM	Recurrent Neural Networks
Seq2Seq	Sequence To Sequence Models

METHOD

TYPE

Sigmoid Activation