no code implementations • 27 Jun 2023 • Sherly Alfonso-Sánchez, Jesús Solano, Alejandro Correa-Bahnsen, Kristina P. Sendova, Cristián Bravo
Second, given the particularities of our problem, we used an offline learning strategy to simulate the impact of the action based on historical data from a super-app in Latin America to train our reinforcement learning agent.
no code implementations • 8 Nov 2022 • Juan Sebastián Salcedo Gallo, Jesús Solano, Javier Hernán García, David Zarruk-Valencia, Alejandro Correa-Bahnsen
In this work, we propose a framework relying solely on chat-based customer support (CS) interactions for predicting the recommendation decision of individual users.
no code implementations • 5 Nov 2021 • Jaime D. Acevedo-Viloria, Sebastián Soriano Pérez, Jesus Solano, David Zarruk-Valencia, Fernando G. Paulin, Alejandro Correa-Bahnsen
In this paper, we review the effectiveness of a feature-level fusion of super-app customer information, mobile phone line data, and traditional credit risk variables for the early detection of identity theft credit card fraud.
no code implementations • 29 Jul 2021 • Jaime D. Acevedo-Viloria, Luisa Roa, Soji Adeshina, Cesar Charalla Olazo, Andrés Rodríguez-Rey, Jose Alberto Ramos, Alejandro Correa-Bahnsen
Large digital platforms create environments where different types of user interactions are captured, these relationships offer a novel source of information for fraud detection problems.
no code implementations • 12 Apr 2021 • Gabriel Suarez, Juan Raful, Maria A. Luque, Carlos F. Valencia, Alejandro Correa-Bahnsen
This paper presents the advantages of alternative data from Super-Apps to enhance user' s income estimation models.
no code implementations • 19 Feb 2021 • Luisa Roa, Andrés Rodríguez-Rey, Alejandro Correa-Bahnsen, Carlos Valencia
The presence of Super-Apps have changed the way we think about the interactions between users and commerce.
no code implementations • 9 May 2020 • Luisa Roa, Alejandro Correa-Bahnsen, Gabriel Suarez, Fernando Cortés-Tejada, María A. Luque, Cristián Bravo
In this paper we present the impact of alternative data that originates from an app-based marketplace, in contrast to traditional bureau data, upon credit scoring models.