Search Results for author: Alejandro Correa-Bahnsen

Found 7 papers, 0 papers with code

Optimizing Credit Limit Adjustments Under Adversarial Goals Using Reinforcement Learning

no code implementations27 Jun 2023 Sherly Alfonso-Sánchez, Jesús Solano, Alejandro Correa-Bahnsen, Kristina P. Sendova, Cristián Bravo

Second, given the particularities of our problem, we used an offline learning strategy to simulate the impact of the action based on historical data from a super-app in Latin America to train our reinforcement learning agent.

Decision Making Q-Learning +1

Proactive Detractor Detection Framework Based on Message-Wise Sentiment Analysis Over Customer Support Interactions

no code implementations8 Nov 2022 Juan Sebastián Salcedo Gallo, Jesús Solano, Javier Hernán García, David Zarruk-Valencia, Alejandro Correa-Bahnsen

In this work, we propose a framework relying solely on chat-based customer support (CS) interactions for predicting the recommendation decision of individual users.

Sentiment Analysis

Feature-Level Fusion of Super-App and Telecommunication Alternative Data Sources for Credit Card Fraud Detection

no code implementations5 Nov 2021 Jaime D. Acevedo-Viloria, Sebastián Soriano Pérez, Jesus Solano, David Zarruk-Valencia, Fernando G. Paulin, Alejandro Correa-Bahnsen

In this paper, we review the effectiveness of a feature-level fusion of super-app customer information, mobile phone line data, and traditional credit risk variables for the early detection of identity theft credit card fraud.

Fraud Detection

Relational Graph Neural Networks for Fraud Detection in a Super-App environment

no code implementations29 Jul 2021 Jaime D. Acevedo-Viloria, Luisa Roa, Soji Adeshina, Cesar Charalla Olazo, Andrés Rodríguez-Rey, Jose Alberto Ramos, Alejandro Correa-Bahnsen

Large digital platforms create environments where different types of user interactions are captured, these relationships offer a novel source of information for fraud detection problems.

Fraud Detection

Enhancing User' s Income Estimation with Super-App Alternative Data

no code implementations12 Apr 2021 Gabriel Suarez, Juan Raful, Maria A. Luque, Carlos F. Valencia, Alejandro Correa-Bahnsen

This paper presents the advantages of alternative data from Super-Apps to enhance user' s income estimation models.

Super-App Behavioral Patterns in Credit Risk Models: Financial, Statistical and Regulatory Implications

no code implementations9 May 2020 Luisa Roa, Alejandro Correa-Bahnsen, Gabriel Suarez, Fernando Cortés-Tejada, María A. Luque, Cristián Bravo

In this paper we present the impact of alternative data that originates from an app-based marketplace, in contrast to traditional bureau data, upon credit scoring models.

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