no code implementations • 27 Jun 2023 • Sherly Alfonso-Sánchez, Jesús Solano, Alejandro Correa-Bahnsen, Kristina P. Sendova, Cristián Bravo
Second, given the particularities of our problem, we used an offline learning strategy to simulate the impact of the action based on historical data from a super-app in Latin America to train our reinforcement learning agent.
no code implementations • 10 Nov 2022 • Ana María Quintero-Ossa, Jesús Solano, Hernán Jarcía, David Zarruk, Alejandro Correa Bahnsen, Carlos Valencia
Privacy-preserving machine learning in data-sharing processes is an ever-critical task that enables collaborative training of Machine Learning (ML) models without the need to share the original data sources.
no code implementations • 8 Nov 2022 • Juan Sebastián Salcedo Gallo, Jesús Solano, Javier Hernán García, David Zarruk-Valencia, Alejandro Correa-Bahnsen
In this work, we propose a framework relying solely on chat-based customer support (CS) interactions for predicting the recommendation decision of individual users.
no code implementations • 1 Jan 2021 • Jesús Solano, Esteban Rivera, Alejandra Castelblanco, Lizzy Tengana, Christian Lopez, Martin Ochoa
We show that our approach has a few-shot classification accuracy of up to 99. 8% and 90. 8% for mobile and web interactions, respectively.