A Financial Service Chatbot based on Deep Bidirectional Transformers

17 Feb 2020Shi YuYuxin ChenHussain Zaidi

We develop a chatbot using Deep Bidirectional Transformer models (BERT) to handle client questions in financial investment customer service. The bot can recognize 381 intents, and decides when to say "I don't know" and escalates irrelevant/uncertain questions to human operators... (read more)

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